[kc_row use_container="yes" force="no" column_align="middle" video_mute="no" _id="254247"][kc_column width="12/12" video_mute="no" _id="291803"][kc_column_text] The Information Technology Infrastructure Library – ITIL-- is a set of practices for IT service management-- ITSM -- that focuses on aligning IT services with the needs of